Terms & Conditions
Legal Information
By accessing and purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. Product Representation
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We strive to display all products as accurately as possible.
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However, minor variations in color, design, or size may occur due to lighting, screen settings, and handcrafted or manufacturing processes.
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Such variations are not considered defects.
2. Order Processing & Handling Time
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All orders are processed within 3 business days from the date of order confirmation.
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Orders are not shipped on Sundays or public holidays.
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Delivery timelines may vary based on location and courier services.
3. Returns Policy
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Returns are accepted only in case of genuine complaints.
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To be eligible for a return:
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An unboxing video is mandatory as proof.
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The issue must be clearly visible in the video.
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The product must be unused and in original condition.
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Requests without proper proof may not be accepted.
4. Exchange Policy
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Exchanges are allowed only for defective or damaged products.
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Customers must provide:
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Clear proof (photos/videos) of the defect.
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An unboxing video showing the issue.
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Once verified, the exchange will be processed accordingly.
5. Non-Returnable Conditions
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Products will not be eligible for return or exchange in the following cases:
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Minor color or design differences.
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Size perception issues.
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Change of mind after purchase.
6. Contact & Support
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For any concerns regarding your order, please contact our support team within a reasonable time from delivery.
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Delayed claims may not be considered.